Read Recent Air Conditioning Reviews from Cape Fear Air & Electrical Customers

Edit: I've added 4 stars to my original review. The supervisory team went above and beyond to make up for a former employee. I would now happily recommend them to anyone. I am leaving the original review below. I just want it to highlight how quickly a company can correct an issue if they truly care about their customers. I feel that Cape fear really does take pride in the services that they offer. A technician came and installed a line from our home to our shop. The new box was supposed to power a heat pump and shop equipment. $1800 service and they didn’t even use conduit when they buried the line. Fast forward to today. Another of their technicians comes to hook up the heat pump. He informs me that the wire they used wasn’t rated for the heat pump and they would have to do the job over, at my cost of course. New quote of $5600. Buyer beware. Read Less

We are so happy with Cape Fear Air in installing our new natural gas furnace and central air systems. The sales representative was very kind, helpful, and knowledgeable in evaluating what systems were best for our house. He answered all of our questions in his personal visits, and through our phone calls and emails. He took our concerns and put us at ease and comfortable. The awesome work crew worked long hours to complete their tasks and cleaned up the site daily. The three gentlemen were extremely knowledgeable and worked very well together. The site supervisor, was very cordial, helpful, organised and made sure all the materials needed were on location and on time. Excellent company, products, service and people. Read Less

Great staff and very professional. They have left my family very impressed as to the level of customer service. They were able to get everything done in a timely manner and left the area clean, unlike some other companies in the past. Will always you them and recommend to all my friends. Thanks Jeff and Chuck, you guys rock. Read Less

Cape Fear staff are awesome and honest. We just purchased our home and found out unknown issues. The provided the best solution and quoted a price for new system same day. Robert and David were thorough and knowledgeable so I appreciate that. We definitely will purchase our system from them. Thank you Robert and David for thinking about our needs and not your paycheck! Read Less

Cape Fear Heating and Air has been servicing us for the past several years. We have their maintenance package so they come twice a year to service our unit. They have done an excellent job keeping our system running in extremely hot weather, and there is always someone to take your call, even after hours. We've had an after hours emergency call and they were able to come right away, diagnose and fix the problem very quickly. Peace of mind is what counts in bad weather, and they have been very reliable, accommodating, and most importantly, experts in their field. We even get discounts for being repeat customers and in their maintenance program. We highly value this company. Besides, every employee I have spoken with has been super polite and friendly. All around, 5 stars. Read Less