Read Recent Air Conditioning Reviews from Cape Fear Air, Electric, & Plumbing Customers

Cape fear air provided great and timely service. Hottest week of the year. Came out same day for quote on new system and able to install two days later. Provided fast efficient service at a great price, with great communication. Called around for multiple estimates and the only place that was able to come quickly or install in same week. They were even recommended by other companies that were unable to come out. From Eric the sales rep to Tom and Max the installers everyone had great friendly service. Read Less

My husband and I felt very taken care of throughout the process of having our HVAC replaced. It's always stressful to be dealing with a large, unexpected expense but through Cape Fear it was as painless as such a thing could be. Our project manager Eric was very responsive and worked with us to get us what we needed in a very short amount of time. Prior to Eric coming out we had estimates from a few other places, one of which was more than DOUBLE the cost that Cape Fear estimated!! The financing through Wells Fargo Project is also MUCH more reasonable. The install crew: Parker, Hayden, Tory - were all awesome. Very respectful, professional, and thorough. We are very happy with our unit so far. I also felt like everyone was very honest and trustworthy. We also had an electrician come out for a separate request (Harrison). He has been very generous with his time, answering a ton of questions and providing various options to consider for what we're trying to accomplish. We also had plumbing come out for an estimate (sorry, can't remember the two guys' names), they were also equally great. They provided several price point options for us to consider and also answered a ton of questions. Overall, extremely impressed with every step of the process with this company. Read Less

The install team of Parker, Hayden, Tori and Erick put in a whole new heat pump and duct work to our home. They were very professional and at the same time down to earth and friendly. They did this in 5 days and averaged 10 hours a day. Our new system is amazing, and I will not hesitate in calling them for all our heating and air needs. Thank you all. We also had electrical work done by Harrison and Keith, with the same professionalism. Their work was done in 1 day, with the same great service. Read Less

Outstanding Service and Expertise from Phillip at Cape Fear Air, Electric, & Plumbing After a power outage, our A/C unit failed to start. I called three companies for same-day service, and Cape Fear Air, Electric, & Plumbing was the only one available. Phillip arrived promptly and performed a thorough maintenance and troubleshooting check on the system. While I was away at the bank, Phillip kept in contact via phone and text, and he patiently waited on-site until I returned to continue the service call. Once I was back, we walked through the diagnostics together — checking the thermostat panel, Freon levels, capacitors, and fan operation. With my background in electronics, I appreciated his clear explanations and methodical approach. Phillip determined that the thermostat panel wasn’t functioning properly and recommended replacing it. I asked him several questions about his diagnosis, and he confidently explained his reasoning. He even offered to return the next day if needed to ensure everything was working correctly after the install. That evening, I installed the new thermostat panel myself, and the system started working immediately. Phillip did an exceptional job identifying the issue and demonstrated a genuine commitment to customer service. Thank you, Phillip, and Cape Fear Air, Electric, & Plumbing, for your professionalism and outstanding support! Read Less

Easy stress free experience from beginning to end. Eric, our sales rep, really listened to what we wanted and gave the lowest prices out of 3 local companies. On install day, Tom and Max came out and had a complete installation done in about 6 hours. They also left no mess! I highly recommend Cape Fear Heating to you! Read Less